We recently started polling our members and asked them to rate their experience at each of our partner hospitals through our daily “Voice of the Customer” process. This was to help us ensure that our members are constantly getting the best care available and to be able to identify & de-escalate any problems quickly.
We have gotten a lot of data points in the course of this process especially as it affects:
– Quality of care
– Patient experience
– Willingness to recommend provider to others
Where appropriate, we have taken the necessary corrective and preventive actions to help the provider improve service. When our members get good service at a provider, they tell us and we can spread the word. Everyone wins!
The top rated provider in Nigeria for Q3 2018 according to our members is Medical Practitioners Services aka Group Medical Hospital in Ibadan, Oyo State. Located at Queen Elizabeth Road near Mokola Roundabout, the hospital was founded in 1975 and the team is currently led by Dr. Kunle Olajide, a general surgeon.
Group Medical Hospital provides service in Obstetrics & Gynaecology, Ear, Nose and Throat conditions, General Surgery, Paediatric Surgery, Dermatology, Orthopaedic, Eurology, Cardiology, Radiology and Geriatrics.
Ihenyen Medical Centre at 4 Jemide Drive, Off Goodwill Street, Benin City, Edo State is the next highly rated provider by our enrolees for Q3 2018. Founded in 1997 and led by Dr. Anthony Ihenyen who is a general surgeon, the team at this hospital have shown remarkable levels of service to be this highly rated. They provide quality care in General Surgery as well as Obstetrics & Gynaecology.
Rounding off our list of the three most highly rated hospitals for Q3 2018 is Godiya Hospital at Bye-Pass Rd, Birnin Kebbi, Kebbi State. Led by Dr. AbdulRahman Aliyu and founded in 1995, the team at Godiya Hospital have been so very warmly rated by our members and we truly appreciate the high level of service they provide.
Which hospitals or clinics have you been to and received stellar service? Let us know in the comments below!